Our call centre operates from 8 AM to 9 PM From Monday to Saturday And 10 AM - 8 PM on Sunday. Call us at 8002665464
Make a booking online.
Book at the tap of a button with our mobile app.
After making the booking, our driver will arrive at a time and location of your choice. We will inspect your car and check for any faults and concerns you may have. A collection report will then be generated and sent on sms & email. If you have any concerns or enquiries, please contact customer support at 8002665464. Please remove any valuable belongings as your car passes through multiple departments. All our staff wear face masks, gloves, and take other necessary precautions to prevent the spread of COVID-19.
Once the car arrives at the workshop, a service advisor is assigned and a full detailed report with images is generated again. The car is checked by the next available technician. After checking, the health check report is sent by sms & email. If needed, our parts advisors search for highest quality parts with the best prices in the market. A quotation is then generated and sent to you via sms & email to accept or reject. No work is carried out without your approval. Once we receive your decision, the parts are ordered and your car repair or service is initiated.
Once the car service is complete, it goes for a quality check, and a road test. If it fails the quality check, it gets sent back to the workshop for further diagnosis. After passing the road test, the car goes for cleaning. The insides get vacuumed and the outside gets shampooed, washed, and dried. The car goes for another quality check after the cleaning. After it passes, an invoice will be generated and a link to make the online payment gets sent to you by SMS and email. Once the invoice is paid, a driver is then assigned to deliver your car back to you. The driver will carry out a final inspection with you and generate a delivery report which will be sent to you on SMS and email.
We provide a 12 month/10,000 KM warranty with every car service. Whether you choose to buy genuine or aftermarket parts from us, both come with a hassle-free warranty policy. The labour is also covered under the warranty.
We provide a 12 month/10,000 KM warranty with mechanical repairs excluding AC, electrical, seals and consumables. Whether you choose to buy genuine or aftermarket parts, both come with a hassle-free warranty policy. The labour is also covered under the warranty. Additional Terms apply.
We provide a 6 month/5,000 KM warranty with all electrical repairs. Whether you choose to buy genuine or aftermarket parts from us, both come with a hassle-free warranty policy. The labour is also covered under the warranty.
We provide a 6 month/5,000 KM warranty with all car AC repairs. Whether you choose to buy genuine or aftermarket parts from us, both come with a hassle free warranty policy. The labour is also covered under the warranty.
We provide a 12 month/10,000 KM warranty with all car batteries & tyres. For tyres only manufacturer defects are covered under the warranty and the manufacturer may request to inspect the tyres at the time of claiming. Wear and tear is not included in this warranty policy. For batteries, an immediate replacement will be provided within 12 months
The process is simple. On the day of your service, our agent will arrive at the collection point. He will check your car for any damage and prepare a damage report of your vehicle, which will be sent to you by SMS and e-mail. Your car is then taken to the garage and fully inspected with a comprehensive health check.
If any issues are found during the service, we will source the parts and give you a quote for them, and any labour work during repairs. Our advisor will contact you to obtain your approval for any vehicle repairs. If you accept, we will carry out the service and additional repairs, and if you decline, only the service will be conducted.
Once payment has been received, your car will be delivered to you along with a comprehensive delivery report. You can check the report to see if any additional damages are on your car. All our invoices, inspection reports, delivery reports, and parts requests are sent digitally to your phone via SMS, e-mail, or on the app.
You pay for the service package online at the time of the booking. Any parts or additional work you can pay for after the work is completed and your car is ready for delivery.
A car wash, with interior vacuuming, is only included in the major service package. If you wish to have a car wash with any other type of service, you can include it as an add-on during booking at a cost of AED 75.
At Service My Car, Basic car service package starts at AED 159 only, Full car service package starts at AED 279 only and Major car service package starts at AED 299 only.
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